For fastest support, please:

• Search our online Knowledge Base:

Quick Search:
Browse • Advanced Search • Popular • Most Useful

If no solution is available in the knowledge base please:

• If you are running FileBack PC 4.x, you will receive the fastest response if you use the Technical Support Request wizard within the software.
  
  This wizard is found under Help / FileBack PC Support of the main window.  Be sure to click "Next" at the first screen to begin entering the support request.  We  encourage you to use this method if you can; support requests sent via our web site or email can take much longer to resolve.  Launch the wizard.
   
• If the above options do not solve your issue, please fill out our web site support request form.

We have pages available to help customers with registration-code related issues:

• Registration Code Installation - if you are having difficulty installing a registration code found in the registration email.
   
• If you have lost your copy of FileBack PC, please re-download, and request a replacement registration code here.
   
• If you have misplaced your registration code, please fill out our Lost Code Replacement Request form.
   
• If your registration code has ceased to function, most likely it has been previously used in an upgrade order and it was therefore nullified.
   
• Other licensing and sales questions may be sent using our contact form.
   
• Product Upgrade Policies: Policies for license count, version, and edition upgrades.

Technical documents on advanced features available:

• The FileBack PC Run-As-Service module.
   
• FileBack PC Variable Expansion for changing backup job behavior based on variables.
   
• Command-line parameters for performing backups from a shortcut or batch file.
   
• Our Compression Assistant tool is available for managing the .FBCB compressed backup files.

Send e-mail to our product support staff for non-technical issues.